Terms and Conditions

Movers Bow Terms and Conditions for Services

These Terms and Conditions set out the basis on which Movers Bow provides removal, relocation, packing, storage handling, collection, delivery and related services within the United Kingdom. By booking or using our services you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings given below.

1.1 Client means the individual, company or organisation that requests or pays for the services.

1.2 We, us, our means Movers Bow, providing removal and related services in the UK.

1.3 Services means any removal, relocation, collection, delivery, packing, unpacking, loading, unloading, storage handling, furniture dismantling or reassembly, waste removal or other services we agree to provide.

1.4 Goods means all items handled, transported or otherwise dealt with by us in the course of providing the services, excluding any items we have refused or are prohibited from carrying.

1.5 Quotation means the written or electronic estimate of charges for the services, based on the information supplied by the client.

1.6 Contract means the agreement between the client and us for the provision of services, comprising these Terms and Conditions and any quotation or written confirmation issued by us.

2. Scope of Services

2.1 We provide domestic and commercial removal and related services within the United Kingdom, including but not limited to local moves, longer distance moves, internal moves within a building, and collection or delivery of individual items.

2.2 The exact scope of services will be set out in the quotation or booking confirmation. It is the client s responsibility to check that the description of the services is complete and accurate.

2.3 Any additional services requested on the day of the move or after booking may be subject to extra charges and are provided at our discretion, depending on vehicle availability, access and time constraints.

3. Booking Process

3.1 Bookings may be made by the client through our online forms or other approved booking channels. A booking is not confirmed until we have issued a written or electronic confirmation.

3.2 When requesting a quotation or placing a booking, the client must provide accurate and complete information, including but not limited to:

a. Full collection and delivery addresses and any additional drop off or collection points.

b. Property type, number of floors and whether there is lift access.

c. A clear description of the goods, including the approximate volume or list of main items.

d. Any heavy, oversized, fragile, high value or unusual items.

e. Parking restrictions, access limitations and any requirement for parking permits.

f. Desired date and approximate start time.

3.3 Quotations are based on the information supplied at the time of enquiry. If that information is incomplete or inaccurate, or if the circumstances on the day differ significantly, we reserve the right to adjust the price or refuse to carry out some or all of the services.

3.4 Any estimated time for completion is provided as a guide only and does not form part of the contract, as the actual duration can vary due to factors such as traffic, access, weather and the volume of goods.

4. Quotations and Charges

4.1 Unless otherwise stated, quotations are exclusive of parking charges, congestion or clean air zone charges, tolls, ferry charges, customs duties, storage costs, disposal fees and other third party charges, which will be added where applicable.

4.2 Quotations may be time limited, and if a booking is not made within the validity period, a new quotation may be required.

4.3 We may charge on a fixed price basis, hourly rate, or a combination of both, depending on the nature of the services. The charging method will be confirmed at the time of booking.

4.4 Waiting time or delays caused by the client, their agents, or third parties, including delays in obtaining keys or access, may be charged at our standard hourly rates.

4.5 Where the removal requires additional staff or vehicles due to circumstances not disclosed at the time of booking, extra charges will apply.

5. Payments

5.1 We reserve the right to require full or partial payment in advance. Any requirement for a deposit or advance payment will be stated in the quotation or booking confirmation.

5.2 Unless otherwise agreed in writing, all balances are payable on or before completion of the services on the move date. We may refuse to unload or deliver goods until full payment has been received.

5.3 Payments must be made using one of the payment methods we accept at the time of booking or service delivery.

5.4 If payment is not made when due, we may charge interest on the overdue amount at the statutory rate applicable to late payments in the United Kingdom, accruing on a daily basis until payment is made in full.

5.5 For commercial clients, credit terms may be offered at our discretion. If credit terms are agreed, payment must be made within the period stated on the invoice.

6. Cancellations and Amendments

6.1 The client may cancel or amend a booking by giving notice to us. The effective date of cancellation or amendment is the date on which we acknowledge receipt of the client s notice.

6.2 If the client cancels more than seven calendar days before the scheduled move date, any deposit paid may be refunded at our discretion, less any non recoverable third party costs.

6.3 If the client cancels between seven and two calendar days before the scheduled move date, we may charge a cancellation fee of up to fifty percent of the quoted price.

6.4 If the client cancels within 48 hours of the scheduled move start time, or fails to be present or provide access on the day, we reserve the right to charge up to one hundred percent of the quoted price.

6.5 If the client requests a change of date, time, address or service details, we will endeavour to accommodate the changes but cannot guarantee availability. Changes may result in a revised quotation. If we cannot accommodate the changes and the client cancels as a result, the cancellation charges above will apply.

6.6 We may cancel or postpone the services due to circumstances beyond our reasonable control, including but not limited to severe weather, road closures, vehicle breakdown, staff illness, or safety concerns. In such cases, our liability will be limited to refunding any amounts paid for services not provided or rebooking the service at a mutually agreed time.

7. Client Responsibilities

7.1 The client is responsible for:

a. Arranging suitable parking for our vehicles and obtaining any necessary permits or authorisations.

b. Ensuring that access to the property is safe and adequate, including clear stairways, corridors and lifts.

c. Properly packing and securing goods, unless we have agreed to provide a packing service.

d. Disconnecting appliances and electronic equipment before the move, unless otherwise agreed.

e. Removing and safely disposing of any hazardous, prohibited or unlawful items from the premises before we commence work.

f. Being present or appointing an authorised representative at the collection and delivery addresses.

7.2 The client must not request or permit our staff to undertake any activity that is unsafe, unlawful, or outside the scope of the agreed services.

8. Goods We Do Not Accept

8.1 We do not accept for transport or handling any of the following, unless expressly agreed in writing in advance:

a. Explosive, flammable or hazardous materials including gas cylinders, fuels, paints, solvents and chemicals.

b. Illegal items or substances.

c. Perishable or living items, including plants and animals.

d. Valuable items such as cash, jewellery, precious metals, securities, important documents and collections of high value unless previously declared and accepted in writing.

8.2 If such items are found among the goods without our prior written consent, we may remove or refuse to transport them, and we will not be liable for any loss, damage or costs arising from such refusal.

9. Liability and Limitations

9.1 We will exercise reasonable care and skill in providing the services. Our liability for loss or damage to goods or property arising from our negligence will be limited as set out in this section.

9.2 Unless a higher value is agreed in writing and any additional charges are paid, our liability per claim or series of related claims shall be limited to a reasonable amount, having regard to the nature and value of the goods and the price paid for the services.

9.3 We are not liable for loss, damage or failure to deliver resulting from:

a. The client s failure to adequately pack, protect or label goods, where we have not provided the packing service.

b. Normal wear and tear, or minor scuffs, scratches or marks occurring in the ordinary course of handling and transport.

c. Inherent defects or pre existing damage in the goods.

d. Atmospheric or climatic conditions, including damp, mould, rust or corrosion.

e. Acts or omissions of the client or any third party not acting under our instruction.

f. Loss or damage to the contents of boxes, drawers, furniture or containers that we did not pack.

g. Delays due to traffic, road conditions, weather, or other circumstances beyond our reasonable control.

9.4 We are not liable for any indirect or consequential losses, including loss of profit, business interruption or loss of opportunity.

9.5 Where we are found liable for loss or damage, we may at our option repair the item, replace it with an item of similar age and condition, or pay a reasonable sum not exceeding the current market value.

9.6 Any claim for loss or damage must be notified to us in writing as soon as reasonably practicable and in any event within seven calendar days of completion of the services, or of the date when the client became aware or ought reasonably to have become aware of the issue. We may request evidence such as photographs, inventories or receipts.

10. Insurance

10.1 We maintain appropriate insurance in connection with our operations in accordance with applicable UK requirements.

10.2 The client is responsible for arranging additional insurance for goods if required, including coverage for high value items or extended periods of storage, as our standard liability may not be sufficient.

11. Waste and Environmental Regulations

11.1 Where we agree to remove unwanted items or waste as part of the services, this will be carried out in accordance with applicable UK waste management and environmental regulations.

11.2 We will only remove waste or unwanted goods that have been clearly identified and separated by the client from items to be retained. The client is responsible for ensuring that items for disposal are not mixed with items to be moved.

11.3 Certain types of waste, including hazardous or controlled waste, electrical items and appliances, may be subject to specific rules and additional charges. We reserve the right to refuse removal of any items that we reasonably believe we are not legally permitted or suitably equipped to handle.

11.4 Disposal fees or charges levied by waste transfer stations or similar facilities may be added to our charges and will be payable by the client.

12. Access, Parking and Property Damage

12.1 The client must provide appropriate access and sufficient space for our vehicle to park and operate safely.

12.2 Any parking fines or penalties incurred as a direct result of the client failing to arrange suitable parking or provide correct information may be charged to the client.

12.3 We will take reasonable care to avoid damage to property and fixtures when carrying out the services. However, we are not liable for damage caused by the movement of goods where there is restricted access, tight staircases, narrow doorways or other structural limitations, provided we have advised the client of the risk and the client has requested us to proceed.

13. Complaints

13.1 If the client is dissatisfied with any aspect of the services, they should raise the issue with our team as soon as possible during the move, so that we have an opportunity to address the concern immediately.

13.2 If the issue cannot be resolved on the day, the client should submit a written complaint within seven calendar days of completion of the services, setting out full details of the concern.

13.3 We will investigate the complaint and respond within a reasonable time, and may request further information or evidence to assist with our investigation.

14. Data Protection and Privacy

14.1 We collect and process personal data necessary to provide our services and administer bookings in accordance with applicable UK data protection laws.

14.2 Personal information may be used for communication about bookings, invoicing, service delivery, customer support and legal or regulatory compliance. It may also be shared with third parties where necessary for service delivery, such as payment providers or waste disposal partners.

14.3 We take reasonable steps to protect personal data from unauthorised access, loss or misuse and retain it only for as long as reasonably necessary.

15. Subcontracting

15.1 We may, at our discretion, use subcontractors or agents to perform all or part of the services. In such cases, we will remain responsible for the performance of the contract, subject to the limitations set out in these Terms and Conditions.

16. Variations

16.1 No variation of these Terms and Conditions will be effective unless agreed in writing by us. Any relaxation or delay in enforcing any term shall not operate as a waiver of that term or any other term.

17. Severability

17.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be removed or limited to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

18. Governing Law and Jurisdiction

18.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

18.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the contract or these Terms and Conditions, including any non contractual disputes or claims.

By making a booking with Movers Bow or using our services, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.