Privacy Policy
Movers Bow Customer Privacy Policy
This Privacy Policy explains how Movers Bow collects, uses, stores, and protects personal data relating to its customers within the Movers Bow service area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws. By using our services, you acknowledge that you have read and understood this Privacy Policy.
Scope of this Privacy Policy
This Privacy Policy applies to all Movers Bow customers in our operating area, including individuals who request quotes, make bookings, or otherwise interact with us in relation to removals, storage, or associated services. It applies whether you contact us online, by post, or in person.
Types of Personal Data We Collect
We may collect and process the following categories of personal data about you:
Identification and contact details, such as your name, postal address, moving addresses, and other details required for providing quotations and services.
Booking and service details, including dates and times of your move, type and size of property, access information, inventory notes, and any special instructions you provide.
Payment and billing information, such as billing address and basic transactional information. Card or bank details are processed by our payment service providers and are not stored by us where this is not necessary.
Communication records, including emails, letters, and notes of telephone conversations or other communications with you regarding quotations, bookings, complaints, or feedback.
Technical usage data, such as basic information about how you interact with our website or online tools, where applicable, including pages visited, time and date of access, and device or browser information. This may be collected through cookies or similar technologies where permitted by law.
How We Collect Your Data
We collect personal data from you directly when you request a quote, make a booking, complete a form, speak to us by phone or in person, or communicate with us in any other way. We may also receive personal data from third parties where they are authorised to act on your behalf, such as letting agents or family members arranging a move for you. Additionally, some technical data may be collected automatically through your use of our website or online tools.
Purposes and Lawful Bases for Processing
We process your personal data only where there is a lawful basis under the UK GDPR. The main purposes and lawful bases are as follows.
To provide quotations and perform removal and related services. We use your identification, contact, and service information to prepare quotes, manage bookings, plan our work, carry out the move, and handle follow-up communications. The lawful basis is performance of a contract or taking steps at your request before entering into a contract.
To manage customer accounts and payments. We process billing and transactional information for invoicing, payment collection, accounting, and related record keeping. The lawful bases are performance of a contract and compliance with legal obligations in relation to financial records.
To respond to enquiries and provide customer support. We use your contact details and communication records to respond to questions, handle complaints, and provide information about our services. The lawful basis is performance of a contract or legitimate interests in ensuring effective customer service.
To improve and manage our business. We may use aggregated or pseudonymised data to analyse service performance, improve planning and logistics, and enhance our website and processes. The lawful basis is our legitimate interest in operating and developing our business, provided this does not override your rights and freedoms.
To meet legal and regulatory requirements. We may process personal data in order to comply with applicable legislation, respond to lawful requests from authorities, or establish, exercise, or defend legal claims. The lawful basis is compliance with legal obligations and, where applicable, our legitimate interests in protecting our rights.
Where required, we may also rely on your consent for particular uses of your data, such as certain types of optional communications. Where processing is based on consent, you have the right to withdraw it at any time, without affecting the lawfulness of processing carried out before withdrawal.
Data Retention
We retain personal data for as long as necessary to fulfil the purposes described in this Privacy Policy and to meet legal, accounting, or reporting requirements.
Customer and service data related to quotes, bookings, and moves is normally retained for a period that allows us to respond to queries, deal with complaints, and maintain proper business and tax records. After the relevant retention period has expired, personal data is securely deleted or anonymised so that it can no longer identify you.
The specific retention period may vary depending on the type of data, the nature of our relationship with you, and statutory requirements. We regularly review the personal data we hold and either delete or anonymise it when it is no longer needed.
Data Processors and Sharing of Personal Data
We may share your personal data with carefully selected third parties who act as data processors on our behalf. These processors only process your data according to our instructions and for the purposes described in this Privacy Policy.
Examples of such processors include payment processing providers who handle card or online payments, IT and cloud service providers who host or support our systems, and communication service providers who assist with sending necessary service messages. We ensure that appropriate contractual safeguards are in place to protect your personal data when it is processed by these third parties.
We may also share limited personal data with other parties where necessary for the performance of our contract with you. For example, we may share information about access and timing with subcontracted drivers or crew members engaged to carry out your move.
In certain circumstances, personal data may be disclosed to authorities, regulators, or legal advisers where we are required or permitted to do so by law, or in order to protect our rights, property, or safety or that of our customers or staff.
We do not sell your personal data. We do not share your personal data with third parties for their own independent marketing purposes.
International Transfers
In general, we aim to keep your personal data within the United Kingdom or the European Economic Area. If we use service providers or systems that involve transfers of personal data to countries outside this area, we will ensure that appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses, so that your personal data remains adequately protected.
Your Data Protection Rights
Under the UK GDPR, you have a number of rights regarding your personal data, subject to certain conditions and exemptions.
Right of access. You can request confirmation of whether we process your personal data and obtain a copy of the data we hold about you, along with certain related information.
Right to rectification. You can ask us to correct any inaccurate or incomplete personal data we hold about you.
Right to erasure. In certain circumstances, you may request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing.
Right to restriction. You can ask us to restrict the processing of your personal data in specific situations, such as while we are verifying its accuracy or considering an objection you have raised.
Right to data portability. In some cases, you may request that we provide your personal data in a structured, commonly used, and machine-readable format and that we transmit it to another controller where this is technically feasible.
Right to object. You have the right to object to processing that is based on our legitimate interests, on grounds relating to your particular situation. We will stop processing the data unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or where processing is required for legal claims.
Right to withdraw consent. Where we rely on your consent for processing, you may withdraw this consent at any time. This will not affect the lawfulness of processing carried out before your withdrawal.
You also have the right to lodge a complaint with the relevant data protection authority if you believe that your rights have been infringed. We encourage you to contact us first so that we can address any concerns directly.
Security of Your Personal Data
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, unlawful processing, accidental loss, destruction, or damage. These measures include access controls, staff training, secure storage, and regular review of our internal procedures. While no system can be completely secure, we are committed to maintaining a level of security appropriate to the risks associated with our processing activities.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. Any significant changes will be made available through our usual communication channels. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.
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