Terms and Conditions for Movers Bow Services

These Terms and Conditions set out the basis on which Movers Bow provides moving, packing, lifting, transport, unloading, and related removal services in the UK. By making a booking, confirming a quotation, or allowing our team to begin work, you agree to be bound by these terms. Please read them carefully before placing an order for a moving service, house removal, office relocation, or any associated service. These terms are intended to be clear and fair, and they should be read together with any written quotation, booking confirmation, or service schedule provided to you.

In these terms, references to “we”, “us”, and “our” mean Movers Bow, and references to “you” or “the customer” mean the person or business that books or receives the service. If you book on behalf of another person, you confirm that you have authority to do so and that the other person agrees to these terms. These conditions apply to domestic and commercial moves, single-item transport, packing support, and related removal services unless we expressly agree otherwise in writing.

We may update these terms from time to time to reflect legal, operational, or service changes. The version that applies is the one in force at the time your booking is confirmed, unless a later version is required by law or agreed by both parties. Nothing in these terms affects your statutory rights as a consumer under UK law.

1. Booking Process

How bookings are made

A booking is usually made after we issue a quotation based on the information you provide. That information may include the property type, number of rooms, access conditions, parking restrictions, volume of items, fragile goods, stairs, lifts, distance to parking, and any special handling needs. A quote for Bow movers services is based on the details available at the time and may need revision if the actual job differs from the description given.

To secure a booking, you may need to confirm acceptance of the quotation, provide accurate contact details, and pay any required deposit or prepayment. A booking is only confirmed when we acknowledge it in writing, by email, text message, or another recorded method. Until confirmation is issued, no service date is reserved, even if an estimate has been discussed. If you request changes to the date, time, inventory, or service scope, we may need to reissue the quotation or confirm whether the change is possible.

You are responsible for ensuring that all information supplied during booking is complete and correct. If material facts are omitted or misrepresented, we may adjust the price, alter the team size, change the vehicle, or, where necessary, cancel the booking. For example, inaccurate information about access restrictions, heavy items, or additional floors may require extra labour or time. We will use reasonable efforts to accommodate changes, but availability cannot be guaranteed.

Arrival, access, and customer responsibilities

You must ensure that there is adequate access to the property and that the goods are ready for loading or unloading at the agreed time. This includes arranging parking permissions where needed, securing any building permits, and ensuring pathways are clear. If our team is delayed because access is unavailable, items are not packed, or the property is not ready, waiting time charges may apply. We are not responsible for delays caused by circumstances outside our control, including traffic, road closures, severe weather, or building access issues.

2. Payments

All prices are quoted in pounds sterling unless stated otherwise. Quotations may be fixed price or estimated, depending on the information provided and the nature of the work. Unless a quotation expressly states that it is fixed, the final price may vary where the actual service differs from the original description or where additional work is requested on the day. Movers Bow service charges may include labour, vehicle costs, fuel, mileage, specialist handling, packing materials, and any agreed extras.

Payment terms will be set out in the quotation or booking confirmation. In many cases, a deposit may be required to secure the date, with the balance due before or on completion of the service. We may accept bank transfer, card payment, or another agreed method. We are not obliged to begin work until any due upfront payment has been received. If payment is refused, delayed, or reversed, we may suspend or cancel the service and recover any reasonable costs incurred.

Additional charges may apply if the scope of work changes after booking. Examples include extra collection or delivery points, additional labour, waiting time, dismantling or reassembly not previously agreed, long carry distances, or disposal of items not listed in the original booking. Where possible, we will inform you of these charges before proceeding. If immediate action is needed to protect property, the team, or the public, we may complete the work and notify you of the cost afterwards.

Late or non-payment may result in recovery action. You agree to pay any reasonable costs we incur in recovering overdue amounts, including administrative fees, bank charges, and lawful debt recovery expenses. If you are booking as a business customer, all sums are due without set-off unless agreed otherwise in writing.

3. Cancellations and Changes

Customer cancellations

You may cancel a booking by giving us notice in writing. If you cancel more than a specified period before the scheduled service, any deposit may be refunded or partly retained to cover administrative costs, depending on the terms of your quotation. If you cancel closer to the date of service, you may be charged a cancellation fee to reflect lost time, reserved resources, and costs already incurred. The exact fee may depend on the notice given and whether a vehicle or crew has been allocated.

If you wish to reschedule, we will try to offer an alternative date subject to availability. A rescheduled booking may require a new quotation if rates, timing, or service requirements change. Where a booking is moved to a new date and the original slot cannot be reused, any deposit may be transferred at our discretion, provided the revised date is accepted by both parties.

We may cancel or suspend the service if you fail to cooperate, fail to pay sums due, provide unsafe access, or request unlawful or unreasonable work. We may also refuse to continue if the property contains hazardous items that were not disclosed or if the job cannot be completed safely. In such cases, you may remain liable for reasonable charges already incurred, including travel, waiting, and part-completed work.

Our right to cancel

We may cancel a booking where performance becomes impossible, unsafe, unlawful, or commercially impractical due to circumstances beyond our control. This may include vehicle breakdown, staff illness, extreme weather, fire, flood, road disruption, or events affecting the availability of the premises. If we cancel for a reason within our reasonable control, we will use reasonable efforts to offer a new date or refund amounts paid for undelivered services. Where cancellation is caused by your breach of these terms, refunds may be reduced to reflect the work already carried out.

4. Liability and Damage

We will carry out our services with reasonable care and skill. However, moving and handling items can involve risks, and some damage may occur despite careful work, especially where items are old, poorly assembled, unstable, or not properly packed. Our liability is limited to direct loss or damage caused by our negligence or breach of contract, and we do not accept liability for indirect or consequential loss, loss of profit, business interruption, or emotional distress, except where such limitation is not permitted by law.

We are not responsible for damage to items that are inadequately packed by you, items with hidden defects, pre-existing wear and tear, or goods that are fragile unless we have specifically agreed to pack or handle them in a particular way. Likewise, we are not liable for damage caused by goods moving inside boxes that were not suitable for transport or by items that were not emptied, secured, or dismantled where required. You should ensure that valuable, sentimental, or irreplaceable items are declared in advance.

Any claim for loss or damage must be reported as soon as reasonably possible and, in any event, within a reasonable time after the service. You should keep damaged items and packaging available for inspection and provide photographs, invoices, or other evidence if requested. We may arrange inspection, repair, replacement, or compensation depending on the circumstances and subject to any applicable insurance arrangements. Any settlement may take account of age, condition, and fair market value.

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited under UK law. If we provide insurance cover or arrange third-party cover, the policy terms may include exclusions and excesses, and you remain responsible for reviewing the scope of that cover.

5. Waste Regulations and Disposal

Where our service includes the collection, removal, or disposal of waste, the parties must comply with all applicable UK waste laws and regulations. This includes the duty to ensure that waste is handled, stored, transported, and transferred lawfully. You must not ask us to remove prohibited, dangerous, illegal, or improperly packaged materials unless we have expressly agreed in writing and can lawfully do so.

We may require you to identify any waste before collection and to confirm whether it includes electrical items, paint, chemicals, batteries, asbestos-containing materials, clinical waste, tyres, or other controlled substances. Certain items may require specialist handling or may not be accepted at all. If waste is mixed with reusable household goods, contaminated, or misdescribed, we may refuse collection, charge additional fees, or require separation before proceeding. A removal company must not be used to dispose of items in a way that breaches environmental law.

You are responsible for ensuring that you have the right to dispose of the waste and that it does not contain personal data, confidential information, or regulated materials unless appropriate steps have been taken. If we remove waste on your instruction, title to the waste passes to us only to the extent permitted by law and only for the purpose of lawful disposal, recycling, or transfer to an authorised facility. We reserve the right to issue documentation, where appropriate, and to refuse any load that appears non-compliant.

Where recycling or reuse is possible, we will act reasonably to minimise landfill and follow applicable environmental standards. However, we do not guarantee that every item will be recycled or reused, as disposal routes depend on condition, separation, and the facilities available. If you require proof of lawful disposal, this should be requested before the service begins so that the appropriate arrangements can be discussed.

6. General Legal Provisions

Force majeure, data, and severability

Neither party will be liable for failure or delay caused by events beyond reasonable control, including but not limited to severe weather, fire, flood, industrial action, epidemic restrictions, utility failure, civil disturbance, or government action. If such an event prevents or delays the service, we will use reasonable efforts to resume performance or agree a revised arrangement. If the event continues for an extended period, either party may cancel the affected booking without liability for consequential losses.

Any personal data provided in connection with a booking will be used for administration, communication, invoicing, service planning, and legal compliance. We will handle personal data in accordance with applicable UK data protection law. You should make sure that any sensitive information is removed from items or clearly identified before transport. We are not responsible for reviewing the contents of boxes unless we have agreed to pack them.

If any part of these terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force. No failure or delay by us in enforcing any right shall be treated as a waiver of that right. These terms, together with the quotation and booking confirmation, form the entire agreement between you and us regarding the service and supersede prior discussions or representations.

Governing law and jurisdiction

These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from or in connection with the services or these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer law provides otherwise. If any dispute can be resolved amicably, both parties agree to make reasonable efforts to do so before starting formal proceedings.

Final acceptance

By proceeding with a booking for Movers Bow, you confirm that you have read, understood, and agreed to these Terms and Conditions. They are intended to support a professional, lawful, and transparent moving service for residential and commercial customers across the UK.